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Appointment Process

New Client Process

If you are interested in becoming a new client with New Perspectives Center, please call our office between 9am-5pm, Monday through Friday.  503-316-6770

When you call, please ask to be transferred to our intake department.  One of our intake coordinators will ask you some basic questions to help connect you with the best possible provider for your needs.  Please have your insurance information ready when you call.  Due to our high call volume, our intake coordinators may not always be available at the time of your call, so you may be asked to leave them a voicemail with your name and number.  One of them will call you back as soon as they are available.

Once one of our intake coordinators speaks with you and has some of your basic information, they will then check to see which of our providers have the availability to schedule a new client.  Out of those providers with openings available, the intake coordinator will then determine which providers are able to address the issues that you would like to work on.  They will also check to see if the provider is able to bill your insurance carrier.

We look forward to serving you!

Once You Have Scheduled Your First Appointment

  • Paperwork: We will email the intake paperwork to you through a HIPAA secure program called DocuSign and request that it be completed before the start of your appointment.  You can also print the intake paperwork off of our website  and fill it out or request for it to be mailed to you.
  • Legal Guardianship Paperwork:  If the new client is a minor, we will ask you during the phone intake if you are the legal guardian for the minor.  If you are, we will request that you securely email  your legal guardianship paperwork to us, mail a copy, or bring it in with you.  If you do not have it (and you are a biological parent), we will not deny services, but will explain that without documentation, we may release information to the other biological parent.
  • Video Telehealth Appointments:    Your provider will reach out to you before the appointment to explain the process and will tell you how the appointment will take place.  Before the appointment, be sure your device is fully charged.  Plan to be in an area with good Wi-Fi reception and/or cell data capability, and also a space that is private for you.
  • Face-to-Face Appointments: Arrive to your provider’s office 5-10 minutes before your scheduled appointment.  They need a few minutes to make sure your paperwork is completed (if you are bringing it in person).  They will also make a copy of your insurance card and/or collect your co-pay, when necessary.
  • If You Arrive Late: Your appointment time is reserved just for you.  Please try to be on time.  If you are not able to make your appointment for some reason, please give 24 hours advance notice so that someone else may benefit from that time.


Most insurance companies cover our services and providers. As some insurance plans cover only a portion of therapy fees, we are happy to bill both primary and secondary insurances directly for your convenience.  Co-payment (or payment for fees for non-insured clients) is expected at the time services are rendered. VISA and MasterCard accepted.


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On June 11th, our current electronic health system will transition to a new and advanced system to better serve you: Athena. Prior to the transition date, you will be sent a registration link to create a new patient account in Athena. If you have any immediate questions or concerns, please do not hesitate to contact your therapist, or call our office to speak to a staff member.